F.A.Q.s

F.A.Q.s

  1. 1.       Can anyone open up a Mark Edwards Account?

    You must be a jewelry or gift store retailer to buy directly from Mark Edwards. We do not sell directly to the public. Check the  “Find a Retailer” section on our web site to locate the retailer nearest you.

    2.       What type of paperwork is involved to open and account?

    Once we verify that you meet our criteria as a retailer, we will send you a retailer request application to complete and return. This may be done by US-mail, Fax or E-mail. Any retailer listed in JBT with a 1 or 2 rating may order immediately.

    3.       What type of payment terms and types are accepted?

    Once a wholesale account application has been approved, Mark Edwards will extend Net 30 day terms to JBT rated 1 or 2 listings. We take Visa, MasterCard, American Express and Discover. We will also send shipments COD to approved wholesale accounts.

    4.       What type of precious metal does Mark Edwards produce in?

    All our products are produced in the following: 14-karat yellow, 14-karat white, 14-Karat pink or red, 14-karat green, 18-karat yellow, 18-karat white.

    5.       Does Mark Edwards manufacture its jewelry in silver?

    All of our products are made in gold. Some products do include silver with the gold.

    6.       Where is the jewelry made?

    All of Mark Edwards jewelry is produced in our plant located in Florida. Mark Edwards does not subcontract production of any jewelry to either US contractors or overseas contractors.

    7.       How is my order priced?

    Gold prices are adjusted as needed, either up or down, with the second London quote as of the day of shipment and computed on the actual weight of each piece you order.

    8.       How soon can I get my order?

    Mark Edwards is a "produce on demand" facility. We will produce a normal order in 10 working days. If an item is in stock it will be shipped within 24 hours.

    9.       What happens if I or my customer has a problem with one of your pieces of jewelry?

    Full Lifetime Guarantee: Mark Edwards guarantees to replace or repair, without charge, any  Mark Edwards jewelry or any of its components if broken or lost due to defective craftmanship or materials. Simply return the jewelry to the store where it was purchased. Note: any resize or repair work done to our jewelry outside our facility will void the warranty.

    10.    What is Mark Edwards position on the USA Patriot Act Compliance Act and conflict diamonds and other conflict stones?

    USA Patriot Act Compliance, Best Practice Principles Compliance
    In 2005 the U.S. Treasury Department, as part of the implementation of the USA Patriot Act, issued final rules requiring dealers in precious metals, precious stones, jewels and covered goods to implement an anti-money laundering program. The effective date of the interim final rule is January 1, 2006 or not later than six months after the date a person becomes a dealer for the purposes of the rule.

    Our Conflict Free Guarantee

    We exclusively offer diamonds that are carefully tracked from the mines through cutting, polishing, and transport. This ensures that our diamonds come from an uninterrupted chain of custody and our supply is not corrupted by illicit, “Blood Diamonds” or conflict diamonds. Because we require our suppliers to track each Diamond used by Mark Edwards, we can be confident that no diamond treatments or alterations have been used
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